FAQ
When should I call Safe Movers ?
If you need to move today, we can probably do that. If you require a written in-home estimate, you should call about 7 days to 2 weeks before your move. We generally ask you to give us as much notice as you can. But we can sometime accommodate last minute bookings.
How long does Safe Movers need for an in-home estimate?
Usually no more than an hour, usually as little as 30 mins.
However, due to the high demand for our services. Many customer go with the 100 or so reviews on yelp. We come there to do our best to get the job done quickly and safely. Please understand that we cannot be responsible for the following delays:
1) No Parking
2) Slow Elevators
3) Other moving companies showing us the same day and having to share elevators
4) Extra time for long hallways or up hill inclines for loading
5) Furniture that will not fit thru door ways with out dissembly ( We are pretty good but there are millions of different appliances out there some are not easily taken apart)
THESE FACTORS CAN CASUE A MOVE TO GO LONGER THAN THE ESTIMATE. YOU ARE RESPONSIBLE TO PAY THE ACTUAL HOURS WE WORK. WE GIVE GREAT SERVICE AND DO OUR BEST BUT WE WILL NOT SURVIVE IF WE DO NOT GET PAID FOR THE WORK WE DO!
What are my responsibilities?
Be present during the packing of your belongings.
Take personal responsibility for jewelry and other high value items.
Check and sign the inventory of your belongings.
Ensure that no prohibited items are packed.
- Booking Job Over Phone: Please be as thorough and candid as possible when describing your unique move job. Having accurate job details in advance will help ensure team efficiency. Knowing prior to your move; the residence size, # of stair flights (in & out), large and heavy items, long walkways over 50ft, dismantling and reassembling needs, multiple destinations, and any other pertinent move details is important to us as your moving company. Please feel free to call us anytime after your initial phone booking to further discuss your job details.
- Parking: Arrange for parking for the moving truck at both destinations. Be creative with signs, cones, trash cans, cars, etc to ensure available parking. Busy city streets will usually require a parking permit. Visit movingpermits.com to avoid ticket / traffic issues. We will need safe & legal parking.
So what can or can't I take with me?
Generally speaking, dispose of all flammable items, liquids, foods and other items that should not be shipped. Anything that can deteriorate should not be shipped. If you have a question about something, just call and ask.
Anything that is definitely a no-go area? Well, mainly those things you might expect - drugs, alcohol, weapons, ammunition.
Suppose I pack myself?
Why not? But be aware of the potential problems. For instance, damage coverage will not pay out on goods packed by their owner, unless the exterior of the box is damaged.
How long will Safe Movers take to pack my goods?
Every home is different, but we can normally pack a home in 1 day.
- Elevator: Make elevator reservation in advance with your building manager
- Storage: Make storage reservation in advance and be aware of hours of operation
- Children (Pets Too): Please keep safe and clear during move (Very Important)
- Delicate Floors / White Carpets: Have protected before team's arrival
Can I leave my clothes in their drawers?
We prefer that you don't this creates a situation where the piece can be very heavy and easily damaged. Most furniture is not constructed to support the weight of items inside. Moving in this fashion could cause drawers to break etc. We want to insure that you furniture arrives just the way that it left your home. It is important to you and very important to us.
If you insist it can be done, but we are making the safest suggestions to insure the safety of you furniture.
- Truck: Please respect our liability concerns and do not enter ramp / back of truck
- Personal Presence / Cell Phone: Stay present during move & always keep phone handy
- Safety is Top Priority: Please do not rush or pressure movers to do unprofessional work
- Final Walk Through: Check that nothing was missed / forgotten before movers depart.
IF YOUR LEAD MOVER FORGETS TO HAVE YOU TAKE A FINAL TRUCK TOUR PLEASE INSIST. AFTER THE TRUCK LEAVE WE CANNOT NOR WILL NOT BE RESPONSIBLE FOR ANY ITEMS LEFT ON THE TRUCK. ( WE MAKE SURE THAT THERE IS NOTHING LEFT BUT CUSTOMERS THAT REFUSE TO TAKE THE FINAL WALK THRU ALWAYS CALL SAYING OH I THINK SOMETHING WAS LEFT ON THE TRUCK WHEN THEY CANT FIND IT. THEN LATER CALL TELLING US THAT IT WAS IN ANOTHER BOX THEY HAD NOT OPENED. THIS CAUSES SERIOUS STESS FOR BOTH SIDES PLS. CHECK THE TRUCK BEFORE IT LEAVES YOUR LOCATION.
IMPORTANT NOTES:
FRAGILE ITEMS & ELECTRONICS: In the event you do not have original packing materials or protective boxes originally used at time of purchase of high value electronic or fragile items, these items may require special packing by us in order to be safely moved and avoid potential liabilities resulting from possible damage during the moving/transporting process.
Our number one priority is always the SAFE moving of all of your personal property and items.
We are unable to transport any flammable materials including Propane Tanks
Payment for services is due upon completion of move! Cash pmt is preferred. No credit cards
Please, have any moving boxes you have pre-packed well marked, sealed and under 50lbs
Remember, the better prepared you are for your move, the quicker it will go saving you time and money!
UNDERSTANDING YOUR MOVE & MOVING RATES
It is our policy to provide our clients as much information regarding their move and moving rates as possible to avoid any last minute surprises common with many other movers. We believe it is only fair to every customer, in addition to it being the ethical way to manage any business. We hope you agree!
Note: "Double Drive Time" fees apply to all local San Francisco Bay Area moves pursuant to CA law PUC Regulations (which is the distance a moving company travels between your pickup address to your destination address)
Regulations
All companies in California must be listed and carry a CA ?T-No?. Such carrier that do not have a CA ?T No? are probably not licensed And insured against loss and damage with the PUC.once you have the names of possible moving companies; you may call the PUC at 1-800-366-4782. Verbal estimates are not binding. You can ask from us to send you an estimator to provide you with a binding Estimate in writing. (Not available for us in all areas). If company cannot send you an estimator make sure that the following is transfer to you by email or fax.
Local:
- Hourly rate (ask if after certain hours the rate can go up)
- Minimum hours that the moving company charge regardless to the size of the job.
- Any charges for fuel, miles or if tax applies for the move or for materials.
- Free use of wardrobe boxes at the day of the move (only on local)
- If double drive time apply for your specific move.
- We send professional movers that will come on time and will provide you with a pleasant experience, will work fast and safe (Local & Long Distance).
UNDERSTANDING INSURANCE:
There's a lot at stake when you move. There's the money you'll spend. The memories you're taking from one place to another. And, your treasured possessions—furniture, family pictures and children's toys. When you move, your personal property (including valuables) is loaded onto a moving truck. And while most moves go smoothly, accidents do happen and some items may be lost or damaged during shipment.
Your mover is liable for the value of the goods you ask them to transport. There are, however, different levels of liability. The level you choose will determine the type and amount of reimbursement you will receive if an item is lost or damaged. Be aware of the various types of protection available and the charges for each option. This brochure will serve as a tool to assist you in making the right choice for you.
The two different levels of liability movers are required to provide are explained below and in
Your Rights and Responsibilities When You Move, a booklet movers are required by Federal regulations to provide to interstate moving customers. Be sure to read this information carefully and follow the instructions provided to declare a value on your shipment.
What are your options?
Under Federal law, interstate movers must offer two different liability options referred to as
valuation coverage:
(1) Full Value Protection and
(2) Released Value(1) Full Value Protection
Under
Full Value Protection, your mover is liable for the replacement value of lost or damaged goods in your entire shipment. This is the more comprehensive plan available for the protection of your belongings. Unless you select the alternative level of of liability described below—
Released Value—your mover will transport your shipment under the Full Value Protection level of liability. If any article is lost, destroyed or damaged while in your mover's custody, your mover will, at its discretion, offer to do
one (1) of the following for each item:
- Repair the item
- Replace with a similar item
- Make a cash settlement for the cost of the repair or the current market replacement value
Under this option, movers are permitted to limit their liability for loss or damage to articles of extraordinary value, unless you specifically list these articles on the shipping documents. An article of extraordinary value is any item whose value exceeds $100 per pound (i.e., jewelry, silverware, china, furs, antiques). Ask your mover for a written explanation of this limitation before your move.
The exact cost for Full Value Protection varies by mover and may be subject to various deductible levels of liability that may reduce your cost. Ask your mover for written details of their Full Value Protection plan.
bill of lading or contract agreeing to it. But remember, it compensates you according to the weight of the item, not its actual value. And,
if you do not select Released Value, your shipment will automatically be transported at the Full Value Protection level of liability and you will be assessed the applicable charge.
Full Value Protection and Released Value are not insurance policies governed by State insurance laws; instead, they are Federal contractual
tariff levels of liability authorized under Released Rates Orders of the Surface Transportation Board of the U.S. Department of Transportation.
Moving Supplies:
